Jade Support Services (JSS) have a range of experience across different industries and our clients have offered endorsement of these services.
Below are some examples of client projects and testimonials.
Client: Robert Davis – Contractor – National Fuel Corporation.
Project/s: National Fuel Corporation were submitting a NATO tender and 35 documents/procedures/plans of up to 80 pages each. These documents had to be totally reformatted within a couple of weeks.
Testimonial: …I highly recommend Jade Support Services. I had a very large submission to preapre for a NATO tender with 15 individual plans to write. I was doing this from Afghanistan with little support. Lee at Jade Support Services was simply fantastic with formatting documents which literally saved me a week that I did not have. On the morning of submitting the bid, in Luxembourg at 3.30am, I found a section (53 pages!) that I had overlooked sending for formatting and was not printed. I sent the request off to Lee while I kept checking responses to the Statement of Work. Lee got the urgent task of formatting done for me by 7.30am and it meant I could hand in a completed bid. Robert Davis, CSM, MBA.
Client: Zuuse Pty Ltd (Zuuse provides a BIM [Business Information Modeling] enterprise solution that drives greater cost efficiencies and intelligent whole-of-life asset management practices, from design to construction and then operation).
Project/s: Zuuse had a requirement to issue three of their software manuals to clients within the week. Jade Support Services helped Zuuse setup a new manual template and converted the old documentation into the new style. JSS also read through the manuals to pick up any inconsistences or ambiguities for a new user of the software and made recommendations to change. As a result, Zuuse was able to provide finalised, professional manuals to their client on time. Proudly, JSS are able to say that Zuuse continues to use JSS for their documentation and manual requirements.
Testimonial: …During the course of each assignment, Lee displayed the all important attention to detail that is absolutely vital in producing clear, concise and well constructed client facing documentation. Lee quickly displayed a good grasp of the sometimes complex concepts that needed to be conveyed, and was able to consistently
produce wording that all levels of use could understand. Lee was able to work to agreed timeframes and maintained a good line of communication on her progress. I would not hesitate to recommend her services and as our business continues to develop, consider her a talented and dependable resource that we can call upon should the opportunity arise. Malcolm Foort, Products & Projects Director.
Client: Rio Tinto Alcan (A leading international mining group, and global supplier of high quality bauxite, alumina and aluminium).
Project/s: Rio Tinto had a tender submission due to the regulator within 10 days. A 270+ page document was supplied that required substantial of formatting . All headings, figure titles, table titles, picture formatting and text
formatting were to be reviewed and reformatted in alignment with the style guideline. Work had to be done outside of business hours in order for the client to be able to work on the content during the day. The tender was
formatted correctly, with linked table of contents and converted to PDF before the due date, resulting in successful and timely submission.
Testimonial: …Thank you for your assistance in formatting the environmental document that I was working on for submission to the regulator. Your flexibility and prompt turnaround times enabled me to achieve some very challenging deadlines that had been set for the development of the sizable and complex report. I would be happy to engage your services for this type of work again in the future. Thanks again. Damon Newling, Specialist HSE.
When you only get one chance to make a first impression, let Jade Support Services help make it a good one!